City of San Antonio Launches Call Center and Website to Help Recover From Weather Crisis
On Wednesday, the city of San Antonio will launch an Emergency Resource Call Center (ERCC) and website to help residents affected by the recent harsh winter.
Residents can call 311 and select option 5 or 210-207-6000 to connect with a call taker.
For online help, residents can visit strongtogether.sanantonio.gov. The ERCC will be open Monday to Friday 8 a.m. to 5 p.m.
Call takers will help residents navigate the disaster assistance programs available through the Federal Emergency Management Agency (FEMA), the Small Business Administration (SBA) and the new Community Pipe Repair Fund (CPR) administered by SAWS.
“Help is available for our residents to do home repairs and recover from the harsh winter we all experienced last week,” said City Manager Erik Walsh. “I would like to thank the dedication of the employees of the Neighborhood and Housing Services and of the City’s Social Services for the prompt training and preparation to help our residents navigate the various assistance programs. I would also like to thank SAWS for recognizing the need in our community and for setting up a customer support program.
People who have insurance must file a claim with their insurer.
Those who don’t have insurance or need extra help because their insurance doesn’t cover expenses, FEMA’s Individual Households program can help. To file a complaint, individuals can visit www.disasterassistance.gov or call 1-800-621-FEMA (3362). A social security number from an owner or child occupant is required.
If a business or rental property suffers damage, the SBA’s Disaster Loan Assistance Program can help by offering a low-interest loan. To file a complaint, visit https://disasterloanassistance.sba.gov or call 1-800-659-2295. The applicant must have a social security number.
If a person is not eligible for FEMA assistance, the Community Pipe Repair Fund operated by SAWS can help.
To qualify for the program, the value of the applicant’s home cannot exceed $ 140,000 or have an annual income equal to or less than 140% of the federal poverty line ($ 18,032 for an individual or $ 37,100 for a family of 4 people).
From Wednesday afternoon, individuals can apply for this at www.saws.org/cpr/.
The ERCC is administered by the City’s Housing and Neighborhood Services Department in partnership with the Social Services Department.
Qualified ERCC staff will assist each caller in determining the appropriate program for which they may be eligible.
Callers who are not eligible for FEMA assistance will be directed to the SAWS CPR Fund. If a caller needs help completing a FEMA application, ERCC staff will direct them to a Benefits Navigator who will help them through the application process.
Benefit Navigators will also help identify other local, state, and federal programs the applicant may be eligible for, such as food bank assistance, child care grants, and unemployment assistance. ERCC staff will be able to assist residents in English and Spanish.
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